Welcome to Castle Medical Group
Castle Medical Group serves the town of Ashby-de-la-Zouch and its closest villages. Our aim is to provide friendly personal health care for you and your family Practice Leaflet. There are many of you who rarely come into the Health Centre and so we hope you will use the site as a means of keeping up to date with all our changes.
Suggestions and ideas are always welcome and are always taken seriously. We have a link on the website or there is a Suggestion Box in the lobby.
Although we hope that you will be happy with the service you receive at the health centre, if you have any concerns you can email us using the link above or if you wish to make a formal complaint please see the attached leaflet which guides you through the process Complaints Leaflet
Following our CQC inspection on 30 August 2017 we are proud to announce that we achieved a GOOD overall. Please click on the attached to get the full Report
Our team 6 Doctors, 3 Nurse Practitioners, 3 Practice Nurses and 3 Health Care Assistants. In addition we have many support staff who keep the health centre running on a day to day basis.
The practice has over 14,750 patients and provides a wide range of services and clinics.
What happens when you are referred by your GP to see a specialist?
Please click on the attached Leaflet for more information of what happens when you are referred by your GP to see a specialist. This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request. Please contact T: 0300 311 22 33 or email: firstname.lastname@example.org
New Mobile telephone SMS service
We are always trying to find ways to improve our communication with our patients.
We have decided to change our mobile telephone SMS service. We have made this decision because the existing SMS service is restrictive and impersonal. With our new system we will now be able to offer a more tailor made service.
This means that the staff from the practice will be able to send you a SMS message directly, with, for example, information regarding your blood test or sample results. They can also contact you to remind you to book for a specific test or review. We will also be able to inform you if we need to cancel or move your appointment.
If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.
In order for you to take advantage of this new system, please provide the practice will an up to date mobile telephone number that you would like this information sent to.
If you no longer want to participate in getting any SMS messages from us, please contact reception who will forward your request to our IT department.
We are asking Patients to purchase medicines over the counter at your local pharmacy for short-term minor conditions, rather than asking the GPs to supply them on prescription. For more information please see attached Leaflet or visit www.westleicestershireccg.nhs.uk or www.nhs.uk and search on Medicines Information
This section provides an overview of the most common services provided by the NHS in England, such as emergency and urgent care, general practitioners (GPs) or dental services. Explore each service and find out what you should expect from the NHS, how to access particular services, and the costs involved (if any).
Choosing which service is right for you at a given time may not always be easy – often you have more than one option. Use the checklist below to guide you if you're not sure where to start.
For information about conditions and treatments, read the Health A-Z guides or if you are worried about your child read this booklet for advice When should I worry
Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.
Call 999 if someone is seriously ill or injured and their life is at risk.
Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can't wait until your GP surgery is open.
Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats | www.nhs.uk.
Make an appointment with your GP if you are feeling unwell and it is not an emergency.
Facilities for Patients with Particular Needs
The Health Centre has four toilets for the disabled and a lift for easy access to the first floor consulting rooms and treatment rooms, three disabled car parking spaces at the front of the building and more towards the rear of the building. Please note that although we are able to accommodate wheelchairs and indeed, have some wheelchairs for use in the lobby, we are not able to accommodate motorised scooters inside the Health Centre and we ask that you park these in an appropriate place outside in the car park. If you need assistance with accessing the Health Centre and are unable to bring someone along with you to help, please let the receptionist know when you book your appointment and we will make every effort to help.
If you need any health information translated into another language please see the attached link - NHS Choices - Health Information in other languages
Using your information Confidentially for Risk Stratification
A guide to why the NHS keeps your records, how we use them and how we keep them confidential How we use your personal health records and FAQs Risk Stratification
Do you qualify for an NHS Health Check?
We are offering patients aged 40 or above a cardiovascular health check as long as you haven’t already *got high blood pressure, Diabetes, Kidney Disease, Heart Disease or had a Stroke. This involves coming in for a cholesterol test followed a week or so later by a 20 minute appointment with one of our Health Care Assistants to take your weight, height, blood pressure and to answer some lifestyle questions. They will then assess your risk of a developing Heart Disease, Type 2 Diabetes, Kidney Disease or having a Stroke. If you are at a high risk they will advise you to see the GP who can discuss lifestyle changes and medication options with you. If you would like one of these please ring up reception and ask for an NHS Health Check.
*this list in not extensive - please contact reception to see if you qualify.
Click the link to see the report produced by the West Leicestershire Clinical Commissioning Group after our Practice Appraisal in February 2017 Practice Appraisal Report 2016-2017
Please note that Castle Medical Group is a University Teaching Practice and on occasions there maybe a medical student in the consultation room when you go to see your GP. If, on a teaching day, you would prefer to see your doctor alone, please mention this to either the receptionist or the GP.
New Healthwatch arrangements
From 1 April 2018, there will be a new Healthwatch arrangement for Leicestershire and Leicester City. The new provider is Engaging Communities Staffordshire (ECS) and they will be picking up the reins from the start of April.
The current Healthwatch Leicestershire representative positions will end on 31 March 2018 when the contract held by Voluntary Action Leicestershire (VAL) comes to an end.
ECS will be offering memberships and volunteering opportunities to all members of the community. If you are interested, please contact ECS on 01785 224819 or email email@example.com
Ashby Art Club and Ashby Camera Club have provided the wall art. These items can be purchased via our reception.
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|Now available - look up health information, download health apps and browse the internet! Select "NHS WiFi" in your Wi-Fi settings and register a guest account to gain access! Problems connecting? Pick up a step by step guide & FAQs leaflet from Reception |
(Site updated 23/04/2018)