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Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

SELF REFERRAL - Mental Health Support

Let's Talk - Wellbeing

Let’s Talk – Wellbeing is a service that provides psychological assessment and treatment for what are known as mild to moderate common mental health problems, which 1 in 4 of us suffer with at some stage in our lives. It is not uncommon to experience changes in moods, stress levels and emotions, especially when there may be pressures and changes going on in your life. Your physical health may also affect your mood and stress levels. Talking with a qualified therapist can provide a chance to help to think through what is going on and develop some ways to help move forward.


You can now self-refer to the Let’s Talk – Wellbeing by completing the online self-referral form - If you experience any issues with this portal PLEASE CALL IAPT on 0115 969 1300 as they are the SERVICE PROVIDER.

Leicestershire FOCUSLINE 

Struggling with your mental health? Feeling distressed? Not able to cope with your emotions? Don't know where to turn for help? Call

Freephone 08000 27 21 27 

Text 07537 404695 


Open 5pm to 1am - 7 days a week, 365 days a year.

Free on-line counselling for CYP in LLR (self-referral) -‘Kooth’, one option for your patients (jointly funded by Public Health and the CCG)


What is Kooth?

Children and young people aged 11-18 can now access counselling online through a locally commissioned Kooth website is an award winning FREE online counselling and wellbeing service, providing emotional and psychological support and advice for children and young people. is Anonymous, Confidential, Safe and Easy to use – Young people can make up their username when they sign up and chat privately with a trainer counsellor, or get involved in our magazine and online community or through our forums.


Available when young people need it – 24 hours. Messaging and chat rooms open till 10pm – 365 days per year to drop in and talk to someone. Counsellors are available from 12 noon till 10pm, Monday to Friday and from 6pm-10pm on Saturday and Sunday.


Professional and personal – Young people can read about and choose which counsellor to contact. All the online counsellors are qualified, experienced and have enhanced DBS checks.


Flexible – Young people have the choice to drop in when they want, or if preferred can arrange a booked time to talk with a counsellor.


A joined up service –links with schools, community based services and health services to make sure young people get the best help they need at the time they need it.

Combat Stress Helpline

The Combat Stress Helpline is a new and innovative Rethink service for Veterans, their families and friends. The Combat Stress Helpline is open 24/7 and provide emotional support, a listening ear, signposting service and a range of information to people of all ages. The Combate Stress Helpline is available to people throughout England, Scotland, Wales, Northern Irelnad and is accessed by a national freepone number 0800 138 1619. The Combat Stress Helpline is delivered in partnership between Rethink, Combat Stress UK and The Department of Health.


Local contact: 01952 822753 (Nicky)

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