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Facts and Figures for September: 

  • we dealt with 6947 calls; average waiting time 2 minutes and 35 seconds
  • we made 476 referrals;
  • we dealt with 2425 electronic prescriptions; and
  • had 317 missed appointments

If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.

First Contact Plus (Self-Referral)

First ContactYour First Contact for Information, Advice and Support in Leicestershire 

First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.  The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.

  • Improving your Health - Smoking, Alcohol & Drug Awareness, Healthy Weight, Sexual Health and Mental Health & Wellbeing
  • FallsPreviously Fallen and Preventing Falling
  • Feeling Safe - Fire Safety, Risk of Crime, Rogue Traders and Victim of Crime 
  • Living Independently - Managing Personal Care, Help in your home, Lifeline and Assistive Technology, Community Groups & Transport, Visually Impaired and Hearing Impaired
  • Money, Debts and Benefits - Benefits, Debts, Managing Money and Funding Future Care
  • Work, Learning and Volunteering - Unemployment, Adult Learning and Volunteering
  • Families and Relationships - Caring for Others and Family Activities & Support
  • Your home - Repairs, Adaptations & Maintenance, Warm Homes and Housing Options

First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.

Visit their website for more information and access to the  Self Referral Form

T: 0116 3054286
E: firstcontact@leics.gov.uk

W: www.firstcontactplus.org.uk



 
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