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Noticeboard

Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

Accessible Information Standard

 

Accessible Information Standard

 

As a practice we are committed to providing access to GP services to all.

 

We would like to ensure that patients who have a disability or sensory loss receive information that they can access and understand, therefore we are able to provide letters in large print or send communicate via pdf to a personal email address so it can be read using the ‘read aloud’ function via the pdf software. We can also provide printed communication on yellow paper for visually impaired patients and have an induction loop system in our Reception area.

 

Please let a receptionist know if you feel you find it hard to read information sent by us and require it to be sent in a different manner and will be do our best to accommodate your request.

 


 
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