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Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.


Pre-bookable Appointments 

You will now be able to book an appointment with a GP up to three months ahead. You will find it easier to see the GP of your choice the further you book ahead.  This type of appointment is for on-going problems, medication reviews, sick notes and all other problems that are not urgent i.e they do not need to be dealt with in the next 24 hours

Sit and Wait Clinics 

Sit & Wait clinics for urgent on the day matters are run every morning between 08:00 and 10:00 (08:30 on alternate Tuesdays/Thursdays). These clinics will be run by the GPs and patients will be triaged and seen in order of priority. 

Morning Surgery 

08:00 until 11:00

Afternoon Surgery 

15:00 until 17:40
Times may vary from time to time and sometimes earlier appointments may be available. 

Late Evening Surgery 

Available every Wednesday until 20:00 (occasionally the day may change) 

Book Appointments Online 

This facility is for the booking of straightforward appointments with a GP.  At the moment we are not booking the Nurse Practitioners, treatment room, blood tests or clinics via this method. In order to use the Internet booking facility you will have to come into the Health Centre to register. Once setup you will be able to see which appointments are available, book yourself one and cancel and check booked appointments, even if they have been made over the phone or in person.  

Call Backs 

If you wish to speak to a doctor but do not actually need to see them in person you can ask to have the doctor telephone you back rather than you coming in to surgery. The doctors usually do their call backs during and at the end of morning surgery.  Therefore if you would like a ring back please telephone before 11:00. These are particularly suitable for: 

  • Prescription queries 
  • Continuing sickness certificates - for example where you have seen a doctor earlier in the week and still feel unwell, but do not need to see the doctor again in person 
  • Results of investigations - the receptionists can give you results if they are normal, no action. In other cases you will be asked to make an appointment to see the doctor, or if you prefer, you can ask for the doctor to telephone you to discuss your results. 
  • In other circumstances where you feel it is not necessary to see the doctor then you can ask for them to call you back. Sometimes after speaking to you the doctor may decide they would like you to come in and see them and in this case they will book you an appointment.

Please note this is nothing to do with the Ring back facility provided by BT on home phones. You have to speak to a receptionist here in order to book one of these call backs with the doctor.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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