This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Facts and Figures for September: 

  • we dealt with 6947 calls; average waiting time 2 minutes and 35 seconds
  • we made 476 referrals;
  • we dealt with 2425 electronic prescriptions; and
  • had 317 missed appointments

If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.

Appointments

Pre-bookable Appointments 

You will now be able to book an appointment with a GP up to three months ahead. You will find it easier to see the GP of your choice the further you book ahead.  This type of appointment is for on-going problems, medication reviews, sick notes and all other problems that are not urgent i.e they do not need to be dealt with in the next 24 hours

Sit and Wait Clinics 

Sit & Wait clinics for urgent on the day matters are run every morning between 08:00 and 10:00 (08:30 on alternate Tuesdays/Thursdays). These clinics will be run by the GPs and patients will be triaged and seen in order of priority. 

Morning Surgery 

08:00 until 11:00

Afternoon Surgery 

15:00 until 17:40
Times may vary from time to time and sometimes earlier appointments may be available. 

Late Evening Surgery 

Available every Wednesday until 20:00 (occasionally the day may change) 

Book Appointments Online 

This facility is for the booking of straightforward appointments with a GP.  At the moment we are not booking the Nurse Practitioners, treatment room, blood tests or clinics via this method. In order to use the Internet booking facility you will have to come into the Health Centre to register. Once setup you will be able to see which appointments are available, book yourself one and cancel and check booked appointments, even if they have been made over the phone or in person.  

Call Backs 

If you wish to speak to a doctor but do not actually need to see them in person you can ask to have the doctor telephone you back rather than you coming in to surgery. The doctors usually do their call backs during and at the end of morning surgery.  Therefore if you would like a ring back please telephone before 11:00. These are particularly suitable for: 

  • Prescription queries 
  • Continuing sickness certificates - for example where you have seen a doctor earlier in the week and still feel unwell, but do not need to see the doctor again in person 
  • Results of investigations - the receptionists can give you results if they are normal, no action. In other cases you will be asked to make an appointment to see the doctor, or if you prefer, you can ask for the doctor to telephone you to discuss your results. 
  • In other circumstances where you feel it is not necessary to see the doctor then you can ask for them to call you back. Sometimes after speaking to you the doctor may decide they would like you to come in and see them and in this case they will book you an appointment.

Please note this is nothing to do with the Ring back facility provided by BT on home phones. You have to speak to a receptionist here in order to book one of these call backs with the doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website