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Noticeboard

Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

When We Are Closed 

If you need medical advice when we are closed the following options are available: 

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency 

• you think you need to go to A&E or need another NHS urgent care service 

• you don't know who to call or you don't have a GP to call 

• you need health information or reassurance about what to do next 

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Advice from Pharmacists 

Pharmacists can give advice on minor illnesses and medication queries. 

Urgent Care Centre, Loughborough Loughborough Urgent Care Centre

The Urgent Care Centre at Loughborough is open 24 hours a day, 7 days a week, 365 days a year for minor illnesses and injuries. 

Address: Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY 

Swadlincote Walk In Centre Swadlincote Walk In Centre

The Swadlincote Work in Centre is open: 

Monday to Friday 1830 hours to 2200 hours
Saturday & Sunday 0930 hours to 2200 hours

Address: Civic Way, Swadlincote, Derbyshire DE11 0AE

Accident & Emergency Departments 

The nearest Accident & Emergency departments are at: 

Or 

  • Children's Emergency Department, Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW
  • Adult Emergency Department, Leicester Royal Infirmary, via Aylestone Road, Leicester

Please also be aware that the entrance to the Balmoral Building will close permanently from Wednesday 26 April.  All services and departments at the site (except ED) will be accessed through Windsor reception.  Please see attached for more details Accessing ED at the LRI Site Map LRI Site Map Link to General UHL UHL A&E

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website