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Noticeboard

Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

Patient Participation Group ("PPG")patient survey

The Patient Participation Group is a group of patients who meet every month to discuss issues and ideas about the health centre. Their role is to be a critical friend to the practice and to support the practice and other patients.

Please see their website www.castlemedicalgroupppg.co.uk or noticeboard in reception for further details

PPG Meeting dates for 2017: PPG Dates

New Blood Pressure Machine – Thank you and well done PPG!

Our PPG have worked tirelessly fund raising and gathering donations in order to buy this machine for all of our patients.

The machine will be located in the main reception area. 

This means that any of our patients that need to have their blood pressure measured can do so without having to make an appointment at the practice.

We are in the process of completing the necessary paperwork before it can be installed and used by our patients. Once this has been completed we will let you know when it goes live!


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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