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Facts and Figures for September: 

  • we dealt with 6947 calls; average waiting time 2 minutes and 35 seconds
  • we made 476 referrals;
  • we dealt with 2425 electronic prescriptions; and
  • had 317 missed appointments

If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.

STOP PRESS!!!! READ ALL ABOUT IT!!!!!

Still ordering your prescriptions every 28 days?  How would you like to order your prescription only twice a year?  Interested, then CLICK here Repeat Dispensing Newspaper. Complete this form and hand into Reception RD Form

Repeat Prescriptions 

Before Ordering your Repeat Prescription please take a minute to double check that you need ALL the medicines on your repeat prescription  Medicine Waste / Medicine Review

The practice requires 48 hours' notice for a repeat prescription to be issued. 

We accept repeat prescriptions by the following methods:

  • Online via the link at the top of this page. In order to use the Internet booking and Repeat prescriptions facility you will have to come into the Health Centre to pick up a Web registration document. 
  • In person 
  • Fax

But not by telephone 

Lyn Dunne our Prescriptions Administrator has put together a information sheet about the Prescription Process

Items previously ordered but not a regular repeat 

If you wish to order a medication which you have had previously but do not order regularly, eg. an inhaler which you only order every few months, please give reasons why you want the medication and what you want it for and the request will be passed to the doctor for consideration. Please allow up to 48 hours as usual for the prescription to be ready but bear in mind that the doctor may want to see you or speak to you before issuing the item.  

Ordering early for holidays

In order to prevent over-prescribing of any medication, our system keeps track of when and how much medication is prescribed for each patient. It will not therefore routinely allow early printing of prescriptions. 
However we do understand that there are some occasions, for example if you are going on holiday, when you may need your prescription early. If this is the case please let us know so that we can try and arrange this for you. 

Repeat Dispensing

Repeat Dispensing is a convenient way to get your medication. Instead of sending your repeat request here each month, you get a whole batch of scripts which last for six months. You take these to any of our designated pharmacies detailed below and they will dispense your medication each month without you having to involve the surgery. Most people who are stable on long-term repeat medication are eligible for this scheme. Please ask your doctor or a receptionist for more details.

We can arrange for Boots (Ashby branch), Dean and Smedley (Ashby branch), Tesco (Ashby branch) or Ashby Pharmacy (The Green, Ashby) to collect your prescription so that you can go straight to the chemist to pick up your medication. (This is a free service). 

Patients who are housebound and live in Ashby can arrange with the chemist to deliver these prescriptions - a small charge may be incurred. 

Please Note - Repeat prescription requests are designed to assist patients on regular long-standing medications only. All requests for repeat prescriptions will be seen and verified by the doctor and therefore, only requests from patients entitled to receive repeat prescriptions will be accepted. If you are in any doubt as to whether this applies to you, please check with the surgery. 

Ordering online

All medication prescribed by the GP on a repeat basis can be ordered online via SystmOnline.  Once logged in you will see the date when you last requested your medication.  Please do not order your medication any earlier than two weeks before your medication is due.  **PLEASE NOTE THE CLINICAL SYSTEM will not allow you to order any Repeat Dispensing (batches of medication) earlier than two weeks before your next batch is due.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appointment without delay to avoid unnecessary delays to further prescriptions.

 
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