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Noticeboard

Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Castle Medical Group in the last financial year was £82,022 before tax and national insurance. This is for 7 full time GPs and 1 part time GP who worked in the practice for more than six months.

Practice Management

Caroline Robinson

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Linda Conkay

Assistant Practice Manager

Claire Mansfield

IT Manager

Anne Jones

Facilities Manager 

Marya Hemmings

Reception Manager

Administration

Amanda Chatterton

Lead Administrator

Mariana Chappell

Registration Administrator

Paula Bradbury
Allison Frost
Sue Appleby

Reception

Melanie Brown

Reception Supervisor

Gina Evans

Reception Supervisor

Lyn Wainwright

Prescriptions Administrator

Nicole Louch

Prescription Administrator

Christine Bailey

Dementia Champion 

Jayne Buxton

Carer's Champion 

Anne Porter
Jane Addison
Janine Dakin
Hannah Summers
Rebecca Shaw
Michelle Leafe
Debbie Johnson
Anita Howells
Lucas Dent

Apprentice

Mitchell Clulow

Apprentice 

Grace Robinson

Apprentice

Laura Sankey

Apprentice

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Sue Parker
Susan Corner
Natalie Horton-Kirkby
Beverley Tonks

Our secretaries are available each morning until 12 noon

 
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