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Facts and Figures for September: 

  • we dealt with 6947 calls; average waiting time 2 minutes and 35 seconds
  • we made 476 referrals;
  • we dealt with 2425 electronic prescriptions; and
  • had 317 missed appointments

If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Castle Medical Group in the last financial year was £82,022 before tax and national insurance. This is for 7 full time GPs and 1 part time GP who worked in the practice for more than six months.

Practice Management

Caroline Robinson

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Linda Conkay

Assistant Practice Manager

Claire Mansfield

IT Manager

Anne Jones

Facilities Manager 

Marya Hemmings

Reception Manager


Amanda Chatterton

Lead Administrator

Mariana Chappell

Registration Administrator

Paula Bradbury

Data Entry Clerk

Allison Frost

Scanning Clerk 


Melanie Brown

Reception Supervisor

Gina Evans

Reception Supervisor

Lyn Wainwright

Prescriptions Administrator

Nicole Louch

Prescription Administrator

Christine Bailey

Dementia Champion 

Jayne Buxton

Carer's Champion 

Anne Porter
Sue Appleby
Jane Addison
Janine Dakin
Hannah Summers
Rebecca Shaw
Michelle Leafe
Debbie Johnson
Anita Howells
Lucas Dent


Mitchell Clulow


Grace Robinson


Laura Sankey


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


Sue Parker
Susan Corner
Natalie Horton-Kirkby
Beverley Tonks

Our secretaries are available each morning until 12 noon

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