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Noticeboard

Facts and Figures for November:

  • This month we dealt with 5382 calls, lower than last months
  • The average waiting time was 2 minutes and 4 seconds
  • This month our secretaries have dealt with 358 referrals
  • We are now able to collate all prescriptions figures for the practice, this month we dealt with 26,000 prescriptions
  • There were 187 Did not Attend (DNA) appointments

As we are heading towards Christmas and colder weather it is really important for you to cancel your appointment with us so another patient can use it.

Please contact the practice to cancel your appointment in plenty of time so that it does not go to waste.

Please remember that if we have your up to date mobile phone number you can email your cancellation to us.

Test Results 

Please ring for test results after 11:00 in the morning. This will avoid the early morning telephone rush.

Each day the doctors look at the incoming test results and comment on whether they are normal or whether they wish to take further action. When you ring to ask for your test results the receptionist will bring up your records and let you know what action, if any, the doctor has requested.

They will either tell you:

  • The results are 'Normal, no action'

or

  • 'Please make an appointment to see the doctor'

The receptionists cannot say any more than this and as they are not medically qualified they cannot tell you why the doctor wishes to see you. Please do not embarrass them by asking why you need to make an appointment.

On the rare occasion that a doctor feels he or she needs to see you urgently about a test result then he will ask his secretary to telephone you.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.On the rare occasion that a doctor feels he or she needs to see you urgently about a test result then he will ask his secretary to telephone you.

 
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