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Noticeboard

Facts and Figures for September: 

  • we dealt with 6947 calls; average waiting time 2 minutes and 35 seconds
  • we made 476 referrals;
  • we dealt with 2425 electronic prescriptions; and
  • had 317 missed appointments

If you need to cancel your appointment there is now the facility to click on the email link included in text messages sent you which will make cancelling your appointment easier.

Test Results 

Please ring for test results after 11:00 in the morning. This will avoid the early morning telephone rush.

Each day the doctors look at the incoming test results and comment on whether they are normal or whether they wish to take further action. When you ring to ask for your test results the receptionist will bring up your records and let you know what action, if any, the doctor has requested.

They will either tell you:

  • The results are 'Normal, no action'

or

  • 'Please make an appointment to see the doctor'

The receptionists cannot say any more than this and as they are not medically qualified they cannot tell you why the doctor wishes to see you. Please do not embarrass them by asking why you need to make an appointment.

On the rare occasion that a doctor feels he or she needs to see you urgently about a test result then he will ask his secretary to telephone you.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.On the rare occasion that a doctor feels he or she needs to see you urgently about a test result then he will ask his secretary to telephone you.

 
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