Counselling service

It's hay fever season !!

Please CLICK HERE for some useful advice and information 

The Alzheimer’s Society Dementia Support Service ......... still providing providing telephone support to people living with dementia, their families and carers. We can also offer telephone support to patients going through the diagnosis process or anyone will mild cognitive impairment (MCI). This support includes signposting to COVID-19 specific information.

Please telephone 0116 231 6921 if you need support.

Domestic abuse

During this time we are all having to adapt our daily lives and this could be putting people under additional pressure. You may not be able to access your normal support networks like family or friends. Domestic Abuse support services are available online or over the phone:-

United Against Violence and Abuse - call 0808 802 0028 or

National Domestic Helpline - call 0808 2000 247 or

Childline - call 0800 1111

Please CLICK HERE to access the Leicestershire Police Domestic Abuse leaflet for further information 

24 Hour NHS phone support for all urgent mental health needs

0116 295 3060

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Bodie’s Bereavement Support Service available all families across Leicester Leicestershire and Rutland Bereaved of a child 0-18 years (from 1st Oct 2019)

The Bodie Hodges Foundation believes that every family bereaved of a child should have access to early support that includes the whole family.
We offer:
 A friendly face in the early days
 Support in your own home
 Emotional support for the whole family
 Memory making
 Sibling support sessions
This service is available for families living in Leicester, Leicestershire and Rutland who are newly bereaved of a child/young person up to the age of 18 years. The service offers support to families in the first year following their child’s death.
A referral can be made by the family themselves or a professional supporting the family by going to our website at and selecting bereavement service, filling out the encrypted referral from.

New MSK App

   ** NEW ** MSK App - click here for details 

Please click the link above for details.  The App includes:

• Helping patients pre, during and post care
• Condition specific advice
• Exercise videos
• Local information
• Patient leaflets


LLR Specialist suicide bereavement service launched

 Also a reminder of the LLR multi-partnership suicide prevention website that includes information on all aspects of suicide prevention (including where to seek urgent help). It’s called ‘Start a Conversation, Suicide is Preventable’:

Other support groups 

- Samaritans on 116 123 (Listening support available 24/7, for all ages)

- SaneLine 0300 304 7000 (Out of hours support service for those aged 16 and over, available 4.30pm until 10.30pm)

- If you are experiencing a mental health crisis and need support, you can text SHOUT to 85258. (The service is available to all ages, available 24/7)

- Childline at (Phone, webchat, or email service for those aged 18 years old and under, available 24/7)

- Hope Line on 0800 068 41 41 (For young people under the age of 35, open 10am – 10pm weekdays; 2pm – 10pm weekends; 2pm – 10pm bank holidays)

- The Mix at (Phone, webchat, or email service for those aged under 25 years old, opening times vary)

- If you have an urgent medical problem and you’re not sure what to do, please contact NHS 111 (Available to all ages, 24 hours a day, 7 days a week)

Physiotherapy Direct Service

To arrange a physiotherapy appointment please call ) 0300 300 0046 (Monday to Friday 08:00-16:00)

Please make sure you have the following details ready:

  • Your NHS Number (can be found on a hospital letter or by ringing the GP Surgery)
  • Your current address and mobile/home number(s)
  • Next of kin contact phone number(s)
  • GP Surgery name and address

They may also ask for information relating to your problem, your communication needs, and your ethnicity.  This helps them to improve the quality of the service they deliver.  Please let them know if you do not wish to provide this information.

A physiotherapist will ring you within 2 working days to discuss your condition and the best way to manage it.  They may give you an exercise programme or direct you to online resources.

If the physiotherapist fees a face to face appointment is required this will be arranged but you may be added to their waiting list

If you have back or neck pain and are experiencing altered sensation in your bladder or bowels or pins and needles in both arms and legs, we would advise you seek immediate medical advice first. 

This service is not suitable for individuals experiencing neurological problems (i.e. strokes/ Parkinson’s), breathing problems, continence or require Children’s physiotherapy (For any of these above conditions you will need a referral from your GP)

Let's Talk – Wellbeing

Let’s Talk – Wellbeing is a service that provides psychological assessment and treatment for what are known as mild to moderate common mental health problems, You can now self-refer to the Let’s Talk – Wellbeing by completing the online self-referral form at IAPT Self Referral Form

First Contact PlusFirst Contact 

First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.  The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.

  • Improving your Health - Smoking, Alcohol & Drug Awareness, Healthy Weight, Sexual Health and Mental Health & Wellbeing
  • Falls - Previously Fallen and Preventing Falling
  • Feeling Safe - Fire Safety, Risk of Crime, Rogue Traders and Victim of Crime
  • Living Independently - Managing Personal Care, Help in your home, Lifeline and Assistive Technology, Community Groups & Transport, Visually Impaired and Hearing Impaired
  • Money, Debts and Benefits - Benefits, Debts, Managing Money and Funding Future Care
  • Work, Learning and Volunteering - Unemployment, Adult Learning and Volunteering
  • Families and Relationships - Caring for Others and Family Activities & Support
  • Your home - Repairs, Adaptations & Maintenance, Warm Homes and Housing Options

First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.

Visit their website for more information and access to the Self Referral Form

T: 0116 3054286  E:  W:


Podiatry services aim to keep the population mobile, help users keep their independence and maintain their quality of life by providing an expert and complete range of foot and lower limb care, for those with a clinical, medical and/or physical need. This can range from routine corn, callous and nail care to the extremely specialised ‘high risk’ cases such as diabetic foot ulcer care, nail surgery, complex biomechanical assessment and treatment, through to provision of insoles and orthotics.

Treatment plans are individual to the user, aiming to resolve the problem or at least reach a level of maintenance and comfort. They also include personalised education, strongly promoting self-care.

How can you access the service? If you live in Leicester, Leicestershire or Rutland you can ask for an application forms at Reception or you can download the Form here

Visit their website at for more information about their service

Type 2 Diabetes - FREE education course 

If you have been diagnosed with type 2 diabetes and would like to attend a FREE education session you can now book yourself onto an EMPOWER course online at

Alzheimer's Society, Leicestershire 

Get personal advice and practical support in Leicestershire 

Their Dementia support workers offer information and practical guidance both in the community and in hospital to help you understand the condition, manage the hospital discharge process, cope with day to day challenges and prepare for the future.

Face to Face, over the phone or in writing they will help you to:

  • Remain independent and stay active for as long as possible
  • Get information and advice you need to make informed decisions about your wellbeing
  • Find other local services which can help to improve your life.

Contact the team (Mon-Fri 8.30am-5pm) on

T: 0116 231 6921  W: E:


Self Referral Form

North West Leicestershire Befriending Service sponsored by Age UK Leicester Shire & Rutland and funded by NWL District Council.

Their befriending service offers companionship and support to older people who are lonely or isolated, providing links to the outside world and can act as a gateway to other services and support.

How can they help?
The service is for residents who live alone and are at risk of becoming isolated. They match an older person with a volunteer befriender who can provide friendly conversation and companionship on a regular basis.

What can I expect?
Initially, their part-time befriending coordinator will visit to find out more about the person, their interests and how best they can help them.

A volunteer befriender will then be introduced to them who will visit regularly. Their visits will be confidential and respectful, giving the person a listening ear and company. They will be able to signpost the person to other support from the charity should they need it as well as telling them about local social opportunities.

How do I access the service?
The service is FREE and you can ask for befriending support for yourself or a friend/family member. There is a waiting list as currently the demand for befrienders exceeds the number of volunteers.

If you know someone who would benefit from this or indeed if you would like to become a Volunteer yourself, please contact Donna Watson, Co-Ordinator on 01530 833000 or E: or search or Age UK Leicester Shire & Rutland

Self Care 

What are the benefits?

Self-care is good for you and for the NHS. There are lots of benefits to self-care. We believe it’s:

  • Quicker - no need to wait for a GP appointment. You can buy the medicines you need over the counter at your local pharmacy or supermarket and have them ready to use at home.
  • Easier - many treatments can be bought without the need for a prescription at your local pharmacy or supermarket, often for much less than a prescription charge.
  • Simple - advice and information about self-care is widely available online. You can also call into any pharmacy for advice on the best treatment for your minor illness.
  • Considerate - self-care helps relieve pressures on GP practices, A&E and could potentially save the NHS around £136m every year.

Over the counter treatments for minor ailments and self-limiting conditions

Self-care helps relieve pressures on GP practices, emergency departments and could potentially save the NHS around £136m every year. The information on this page follows NHS England guidance issued this year.

Meds over the counter

For more details visit: 

Medicine Management 

We are asking Patients to purchase medicines over the counter at your local pharmacy for short-term minor conditions, rather than asking the GPs to supply them on prescription. For more information please see attached Leaflet or visit or and search on Medicines Information

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