CLOSURE THIS AFTERNOON 30TH SEPT - booked flu clinic patients only
We will be closed on the afternoon of Wednesday 30th September EXCEPT to those patients who have a pre-booked appointment in our flu vaccination clinic. Please do not come down to the practice unless you have a pre-booked appointment.
Accessing the Practice
As a practice we are continuing to consult differently to help reduce the spread of coronavirus. For those patients needing medical advice we are telephone triaging in the first instance. If the clinician feels you need to be seen they will arrange for a face to face appointment for you.
You can also contact us using online consultations https://wsp.psf-live.co.uk/7371/#/portal.
Please note tht we are experiencing a high volume of calls this morning. If your query is non urgent please try again later today or use an alternative way to contact us (as per the next news item). We apologise for any inconvenience.
Alternative ways of contacting us
Please CLICK HERE to use our online consultation service ( please register as a user rather than a guest as we will then be able to respond to your query online) or you can contact us via email on firstname.lastname@example.org.
Change to Practice Boundary
As our practice population continues to grow due to the increasing number of building developments in the area, we have made the difficult decision to change our practice boundary from the 1st September 2020. The following areas will no longer be part of our practice boundary and unfortunately we will no longer be able to accept NEW patient registrations from the following areas:-
- Moria (Shortheath and Donisthorpe side of Measham Road and Moira Road)
- Norris Hill (Boothorpe and Conkers side of Blackfordby Lane)
For patients who are currently registered with the practice whose current address is in one of these areas, we would like to reassure you that you will not be asked to move GP and you will still be able to access services from Castle Medical Group.
New Practice Boundary from 1st September
FLU CLINICS >>> FLU CLINICS >>> FLU CLINICS
If you are aged 65 years or over we are now taking bookings on the following dates:
Saturday 26th September - morning
Wednesday 30th September - afternoon
Please ring reception after 10 am on 01530 414131 to book an appointment
Please watch this space as additional dates will be added.
** Updates on vaccinations for patients aged under 65 years and in the at risk groups to follow
We are able to offer consultations without you needing to attend the surgery by using our Online Consultation Service.
Please CLICK HERE to use this service if you have been asked to send a photo in to support a consultation with a clinician. PLEASE NOTE - you will be given the option to register for an account or continue as a guest - PLEASE REGISTER FOR AN ACCOUNT so the clinician can reply to your messages. Thank you.
Lets Talk Wellbeing
Feeling stressed, anxious, or suffering with low mood, the Let’s Talk Wellbeing Service can arrange an assessment appointment for you now, call them on 01509 561100
Vaccinations help to protect us throughout our life.
Public Health feel that it is important to continue to vaccinate children. This will help with stopping the spread of infectious diseases. If the child, parent or other member of the family has a new cough, fever or change in taste or smell please DO NOT attend the surgery and follow the NHS guidance regarding self isolation. If everyone is well, please can we minimise who attends with the child, ideally just one parent and no other children. We would also encourage you not to bring prams, pushchairs or car seats into the practice.
Partners join forces to support mental health during the Coronavirus outbreak
Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends.
New Coronavirus bereavement support leaflets
Leicester, Leicestershire and Rutland Councils have teamed up to produce a leaflet titled ‘ Coronavirus – Bereavement information for families, friends and carers ’ please CLICK HERE to see the leaflet
Advice for parents and carers of school aged children
You may have some questions and concerns about schools reopening. The latest government update may help with some of those queries - please CLICK HERE. The link contains information for parents and carers about the wider opening of nurseries, schools and colleges, transport, attendance, free school meals and remote education.
New Coronavirus Symptoms
All individuals must self-isolate for 10 days if you develop a new continuous cough or fever or anosmia. Anosmia is the loss or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked.
It's hay fever season !!
Please CLICK HERE for some useful advice and information
If you have been identified as being extremely vulnerable .....
and have been advised to stay at home for 12 weeks, you may be able to get support eg with shopping for essential supplies
Please CLICK HERE to start your Gov.UK application - someone else can also do this on your behalf
Shielding is a way to protect people who are extremely vulnerable from coming into contact with coronavirus by minimising all interaction between the extremely vulnerable person and other people.
Please click here for Gov.UK information on Social Shielding
Domestic abuse help
Where to get help during the COVID 19 epidemic. Please CLICK HERE to access the Domestic Abuse leaflet for further information
Gov.uk guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID 19) outbreak
During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it. CLICK HERE for the link
24 Hour NHS phone support for all urgent mental health needs
0116 295 3060
Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.
The new mental health Central Access Point (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
Government takes further action to support bus and lorry drivers who are keeping the country moving
How to help safely
Please CLICK HERE for an easy to read guide on how to help others safely during the pandemic. It also includes links for those wishing to become a volunteer.
Misinformation around Coronavirus
There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/
NHS support via text message for people with symptoms of Covid-19
People staying at home suffering with suspected #coronavirus symptoms will get regular check-ins and advice from a new NHS messaging service launched today.
Text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started. CLICK HERE to find out more in our latest news update
Children's Ward at Queen's Burton Hospital - relocation
The children’s ward at Queen’s Hospital Burton has been temporarily relocated to Royal Derby Hospital
Urgent Care & Extended Access Service Changes:-
Temporary changes have been made to Urgent Care Centres and Extended Access Primary Care appointments across Leicestershire. These are to help clinical staff support more demand in other services due to coronavirus - Please CLICK HERE to see the changes
Changes to how we issue Repeat Medication
Please see the Prescriptions page for information regarding repeat medication and Electronic Repeat Dispensing
Suspension of Services
We would like to announce that with immediate effect we are temporarily suspending the following services at Castle Medical Group in line with nation and local advice:
- Learning disability health checks
- Long term condition annual reviews
- NHS health checks
- Minor operations
- Routine blood testing
- Spirometry testing
- Travel vaccinations
For those with a pre-booked appointments and where possible and clinically safe to do so, we will honour the appointment or conduct the review over the telephone. If we need to cancel or change your appointment we will be in touch with you.
We appreciate that patients may be disappointed and we would like to thank you for your continued support during this difficult time and wish you all well.
Isolation Notes - If you have had to stay at home because of Corona Virus and you employer requires a note, please access an isolation note from 111 website CLICK HERE FOR THE LINK
Social Distancing measures are being recommended to reduce the spread of infections and Corona Virus. If you have a Long Term Condition or currently Pregnant, please review this guidance and be aware of steps you should take CLICK HERE FOR GUIDANCE
Frequently Asked Questions
Please CLICK HERE for the answers to some Frequently Asked Questions
Alternative Ways to Access our Services
Repeat Prescriptions – where possible please order your medication electronically using SystmOnline. If you do not have an online account please Click here to email the Surgery.
Online Consultations – we are also able to offer consultations without you needing to attend the surgery by using our online consultation service, please CLICK HERE
Public Health feel it is really important to continue to vaccinate children
Please go to the 'Youth Page and Early Years' page for more information
Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Ear syringing is not a core service of General Practice and we are not resourced to deliver this
As a practice we have a full range of nursing needs that we need to ensure we are providing to all of our patients. Unfortunately as a practice we have had to make the difficult decision that due to the continued growth of our list size, we are no longer in a position to offer ear syringing to our patients with immediate effect. We appreciate that this may be disappointing for you, for information on how you can self-care and alternative options that are available to you to manage earwax removal please CLICK HERE
Repeat Prescriptions Requests
If you are on regular medication don't forget that you can order using SystmOnline, if you don't have an account please contact us by emailing the surgery to request this. Please include your name and a contact telephone number and you will be contacted by telephone to start the set up process. Please note that the call may come through as a withheld number.
You can also download and sign up for the NHS App which is the NHS.UK alternative to SystmOnline.
Alternatively please contact us by email to request your medication. In the email please include your name, address and date of birth - along with the name of the medication/s you wish to request. If you take medications of different strengths please include the strength in your email. Please give us as much information as you can.
Please note that we are NOT able to take requests for medication over the telephone and do require it in writing via email or via theSystmOnline/NHS App.
This is a new service that we are offering, if you would like to consult with us through your smartphone, tablet or PC please click here for more information
As you know our staff come to work to help and provide care to you and others.
Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.
This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
- Loughborough Urgent Care Centre at Loughborough Community Hospital
- Coalville Community Hospital
- Hinckley and Bosworth Community Hospital
If you would like to know more please visit the CCGs website www.westleicestershireccg.nhs.uk/latest-news/268-extended-access-appointments
Are you a Veteran?
If you are a Veteran please let us know to help ensure you are getting the best possible care.
Please see NHS choices link below for more information on services available for Veterans.
Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.
Usual websites: ChooseHowYouMove@leics.gov.uk https://www.leicestershire.gov.uk/roads-and-travel/buses-and-public-transport
STOP PRESS read all about it
Still ordering your prescriptions every 28 days? How would you like to order your prescription only twice a year? Interested, then CLICK here RD Leaflet. Complete this form and hand to Reception RD Form