When We Are Closed
In the first instance call our main telephone number - 01530 414131 and follow the instructions. The recorded message will tell you which service to contact. This may be the out of hours service or 111 depending on the nature of why we are closed.
If you need medical advice when we are closed the following options are also available:
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Advice from Pharmacists
Pharmacists can give advice on minor illnesses and medication queries.
The Urgent Care Centre at Loughborough is open 24 hours a day, 7 days a week, 365 days a year for minor illnesses and injuries.
Address: Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY
The Swadlincote Work in Centre is open:
Monday to Friday 1830 hours to 2200 hours
Saturday & Sunday 0930 hours to 2200 hours
Address: Civic Way, Swadlincote, Derbyshire DE11 0AE
Accident & Emergency Departments
The nearest Accident & Emergency departments are at:
- Children's Emergency Department, Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW
- Adult Emergency Department, Leicester Royal Infirmary, via Aylestone Road, Leicester UHL A&E
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.